[email protected] Return Guidelines
At [email protected], we strive to ensure that you are completely satisfied with your purchase. We offer a 30-day return policy to make your online shopping experience convenient and hassle-free.
Return Policy Details
- 30-Day Return Window: You have 30 days from the date of purchase to return an item.
- Condition of Returns: The item must be returned unused and in the same condition that you received it, using the original packaging.
- Defective or Flawed Products: If the return is due to a defect or flaw in the product, we will cover the return shipping costs.
- Customer-Initiated Returns: If the return is due to other reasons not related to product defects (e.g., change of mind), you will be responsible for paying for your own shipping costs for returning the item.
- No Restocking Fee: We do not charge a restocking fee for returned items.
How to Initiate a Return
- Contact Us First: Before sending any products back, please contact us at [email protected] or call +1 (707) 596-0911 to receive detailed return instructions.
- Shipping the Return: Once you have our return instructions, send your item to: 7611 Bullet Rd, Peyton, CO 80831. Please ensure the item is securely packaged to prevent any damage during transit.
Refund Process
- Receiving Your Return: Upon receipt of the returned item, we will inspect it and notify you that we have received your returned item.
- Approval of Refund: If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within three business days.
Contact Us
If you have any questions on how to return your item to us, contact us at:
- Email: [email protected]